When Todd approached me, I offered him a trial as one of the firms we used. A year into the scheduled 18-month pilot, he had delivered impressive results. His firm was collecting two to three times as much as the average of the other four law firms we used in Ontario. We dismissed the lowest performing law firm, giving all its business to Todd’s firm. At the end of the 18 months, we boosted Christensen Law Firm’s share. . . to 80 percent, the maximum we will allow.